Frequently Asked Questions

Where is the facility located? ✔️ Our address is 6554 Ball Ground Hwy, Ball Ground, GA 30107.

What are your office hours? ✔️ Monday – Saturday, 9:00 AM to 6:00 PM.

When can I access my unit? ✔️ Standard access hours are 7:00 AM to 10:00 PM. ✔️ 24/7 access is available upon request.

Do I have to sign a long-term contract? ✔️ No! We offer flexible month-to-month leases, so you can store short or long term.
How can I pay my bill?
✔️ Pay online with a debit or credit card.
✔️ Ask about autopay for added convenience.

What documents are required to rent a unit?
✔️ A valid government-issued ID (driver’s license, state ID, or passport).

What items are not allowed in storage?
✔️ Perishables, plants, animals, stolen or illegal goods, flammable or hazardous materials, and combustible items or liquids.

What is climate-controlled storage?
✔️ These units maintain stable temperature and humidity levels, protecting your belongings from extreme conditions.